The role will report to the Operations Supervisor and will be primarily accountable for carrying out a range of administrative and operational activities that contribute to the effective running of the branch. He/she will be the first point of contact for members and will ensure that members’ needs are met in line with policies and procedures

• QFA certification or a commitment to pursue same
• Strong focus on teamwork and collaboration to achieve results
• Experience of providing high quality service to customers / members
• Ability to maintain a positive, professional and empathetic tone in all dealings with members of the public
• Flexibility and enthusiasm around the overall service provision 
• Strong interpersonal skills with an understanding of the importance of working as part of a team
• Ability to provide consistently superior service to both staff and members
• An understanding of automated services/technology
• Experience in the lending area would be an advantage but is not essential and relevant training will be provided

• Play a key role in ensuring that my client is the leading financial provider in the local community
• Member relationship management - engaging the member and adding value
• Greet members courteously and professionally deal with any queries and requirements
• Make recommendations and provide solutions to members’ requirements
• Process a range of transactions at the counter, including foreign exchange
• Run reports at the agreed frequency and perform reconciliations as required
• Balance till/foreign exchange till on a daily basis in line with policy
• Ensure compliance with all regulations and legislation requirements in all member interactions.
• Work within all policies and procedures