Domestic Customer Service Agent

Job Locations IE-Galway
Job Post Information* : Posted Date 2 years ago(4/26/2022 7:39 AM)
# of Openings


Joining a team of seven Customer Service Representatives, and a Team Lead. The customer service agent is a ‘people Person’ and provides a professional and customer-focused skill set. The customer service agent helps our customers by providing information on our products and service, answer questions, and managing complaints.


  • Gained at least one years’ relevant experience preferably in a customer service
  • environment
  • Have good communication skills with an excellent telephone manner
  • Have demonstrated a good working knowledge of Excel and Word
  • Organised, diplomatic and a good team player
  • A proven ability to work to targets and timelines


  • Maintaining a positive, empathetic, and professional attitude toward customers always
  • Responding promptly to customer inquiries
  • Handling a high volume of calls
  • Communicating with customers via phone, email, live chat, or face-to-face
  • Acknowledging and resolving customer complaints
  • Communicating and coordinating with colleagues, as necessary
  • Providing feedback on the efficiency of the customer service process
  • Ensure customer satisfaction and provide professional customer support


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