Responsible for developing and maintaining relationships with customers with installed base to initiate contact, promote services offers, in communication with all levels of the customer organization to ensure our offers are fully comprehended by the customer organisation. To underpin the services commercial objectives of the local organisation.
Initiates contact, develop, manage and implement a commercial strategy for targeted DNO accounts and segments.
To actively promote and educate applicable installed base services with target customer base, Specific attention to customer pain point.
To develop robust knowledge of the full Electrical Distribution, at both Low Voltage & Medium Voltage, installed base services offer, and how to apply the offers across the customer lifecycle.
Ability to cross sell the company offers;
Develop working knowledge of all Services offer portfolio from other lines of business (Buildings, IT ) and competently apply these to customer “pain points”
Establish and implement dynamic sales plans in accordance with:-
Provide relevant and timely information to the tendering team Regular interaction with the FSE.
Working with internal colleagues in all Entity Sales, Marketing, Technical and Techno-commercial teams and Countries to ensure effective cross-entity, regional, national and international team co-operation.
Ensure that customer issues are owned and resolved by the most appropriate owners within the business units.
Provide all relevant accurate information and reporting in a timely manner as required by line manager and feedback to marketing.
To manage and maintain customer and partner records using the appropriate company tools.
Actively monitor the actions of competitors.