Inbound calls Agent and administrator-Service provider

Job Locations IE-Galway
Job Post Information* : Posted Date 3 months ago(1/27/2021 7:33 AM)
# of Openings


Joining a team of 7 Customer Service Representatives and a Team Lead. The customer service agent is a ‘people Person’ and provides a professional and customer-focused skill set. The customer service agent helps our customers by providing information on our products and service, answer questions, and managing complaints.


  • Have good communication skills with an excellent telephone manner.
  • Have demonstrated a good working knowledge of Excel and Word.
  • Organised, diplomatic and a good team player.
  • A proven ability to work to targets and timelines.


  • Maintaining a positive, empathetic, and professional attitude toward customers always.
  • Responding promptly to customer inquiries.
  • Handling a high volume of calls
  • Communicating with customersvia on the phone, email, live chat, or face-to-face.
  • Acknowledging and resolving customer complaints.
  • Communicating and coordinating with colleagues, as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Ensure customer satisfaction and provide professional customer support.
  • Gained at least one years’ relevant experience preferably in a customer service environment.


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