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  • IT Desktop Support Technician

    Job Locations IE-Galway
    Job Post Information* : Posted Date 2 months ago(1/13/2020 5:45 AM)
    ID
    2020-1812
    # of Openings
    1
  • Overview

    New role, 39 hours per week (Monday to Friday)

     

    Qualifications

    • Degree in either Computer Science; Computing; Engineering
    • One years’ experience in a similar role
    • Full clean driving licence & own transport (may be required on occasion to travel to other Depots in Connaught)
    • Excellent problem-solving skills.
    • The capacity to work well within a team.
    • Attention to detail.
    • A technical, logical thought process
    • Expert knowledge in how operating systems and software works.
    • Interpersonal skills as you will regularly be in contact with colleagues and/or customers.
    • The ability to stick to strict deadlines and prioritise your workload.
    • The capacity to clearly explain a technical problem to a customer/colleague.
    • Outstanding listening and questioning skills.

    Responsibilities

    • Installation & configuration of a company’s computer hardware operating systems and applications.
    • Diagnosing any hardware or software faults with these systems resolving the issues either in person or over the phone.
    • Maintenance and monitoring of computer networks and systems.
    • Logging the queries of customers and employees and Responding in a timely manner to service issues and requests
    • Analysis of call logs in order to discover any underlying issues or trends.
    • Providing technical support across the company (this may be in person or over the phone)
    • Setting up accounts for new users
    • Repairing and replacing equipment as necessary
    • Testing and evaluating new technology.

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