Salessense

  • Skip Scheduler/Administrator

    Job Locations IE-Galway
    Job Post Information* : Posted Date 3 weeks ago(10/1/2018 7:52 AM)
    ID
    2018-1667
    # of Openings
    1
  • Overview

    The role of Scheduler is to maintain the database of orders to a high level of accuracy and schedule deliveries and collections in a timely and cost-effective manner to ensure a high level of customer satisfaction.

    Qualifications

    • 1-2 years’ phone sales and administration experience.
    • Good local geographical knowledge of Connaught and surrounding areas
    • Must be able to confidently handle multiple phone lines and have a courteous pleasant phone manner and good customer rapport.
    • Good computer literacy (MS Office, Excel, Outlook) Ability to learn new systems quickly.
    • Strong organisational
    • Team player with the ability to work in a fast-paced environment.
    • Good communication skills.

    Responsibilities

    • Scheduling collections and deliveries from  the  management system.
    • Scheduling driver workloads for current and next day, communicating orders to drivers and managing the collection of payments.
    • Maintenance of ongoing/recurring order database.
    • Processing phone and email orders and payments.
    • Resolving both customer and internal queries.
    • Communicating with Sales Dept. to advise on delivery/collection times.
    • Responsible for following up with customers and drivers to confirm collection dates and scheduling collection dates and times.
    • Identify and deal with discrepancies.

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