Salessense

  • Internal Sales & Customer Support Representative

    Job Locations IE-Dublin
    Job Post Information* : Posted Date 3 months ago(9/26/2018 1:28 PM)
    ID
    2018-1664
    # of Openings
    1
  • Overview

    My Client is involved in the distribution of specialist medical products, targeting key niche areas: Orthopedic – Surgical - Aesthetic.  The Company has approximately 25 agency agreements with world leading manufacturers of orthopedic, surgical and aesthetic products

    Purpose of Role:

    The Customer/Sales Support Coordinator provides a key interface with the customer, supporting all aspects of the sales process. Working in a team environment in conjunction with the Sales Representatives, you will demonstrate excellent external and internal customer focus throughout. 

    Qualifications

    • Demonstrates excellent knowledge and experience of all aspects of the role as outlined.
    • Demonstrates a strong Customer Orientation, delivering an exceptional service in order to meet and exceed customers’ expectations
    • Possesses a good phone manner and excellent communication skills.
    • Good administrative and IT/computing skills. Knowledge of Navision, an advantage.
    • Teamwork: Actively contribute to the development of a positive team environment, demonstrating a flexible approach.
    • Attention to Detail: Ensures that work is executed accurately and completely, paying close attention to the detail.
    • Demonstrates excellent organisational skills.
    • Previous experience of medical device customer or sales support, an advantage.

    Responsibilities

    • Process a large volume of Sales Orders timely & accurately. Proactively manage Orders to ensure customer commitments are met, keeping customers informed on order status.
    • Proactively respond and manage customer calls/queries in a professional manner.
    • Provide support to the Sales Representatives and other members of the Ortho CS Team as required
    • Provide Quotations to customers in a timely manner, to a professional standard.
    • Identifying and assessing customers’ needs to achieve satisfaction
    • Build trusted relationships with the Sales Representatives.
    • Other duties that may be assigned from time to time

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