This is a product support role, supporting a wide range of Electric critical power and cooling devices through secure monitoring platforms. Working within a team you are responsible to remotely monitor customer critical devices mainly in datacentre environments. When alarms are generated by the equipment, events are sent to our monitoring engineers who diagnose and decide on appropriate actions.
Core duties include monitoring, notification, troubleshooting, opportunity creation and incident resolution with escalation to field services teams as required. All product and process training is provided through continuous learning and development.