Salessense

  • L3 Software Technical Support

    Job Locations IE-Galway
    Job Post Information* : Posted Date 7 months ago(4/25/2018 11:28 AM)
    ID
    2018-1598
    # of Openings
    1
  • Overview

    The primary responsibility of this Role is to improve our Customer Satisfaction by providing a high quality and professional Technical Support to customers.

    Qualifications

    • Degree in IT/Software/Computer Engineering/Information Systems or similar based Qualification
    • Excellent problem-solving skills and the ability to demonstrate logical troubleshooting steps when working on software issues
    • Excellent aptitude to understand and explain technical information.
    • Good knowledge of major operating systems (Microsoft, Unix/Linux, Novell, MAC) desirable
    • Good knowledge of Networking Technologies (TCP/IP, SNMP) desirable
    • Good knowledge in VMWare an advantage
    • Good coaching and presentation skills essential.
    • Demonstrate flexibility and an ability to learn and work quickly.
    • Fluency required in English.
    • Proven ability to work towards individual and team targets.
    • Excellent interpersonal, communications and time management skills.
    • Ability to develop and maintain customer rapport.
    • Highly motivated self starter.
    • Experience in licensing issues relating to software
    • Experience in configuration of software and hardware products
    • Computer: Professional user.

    Responsibilities

    • Providing expert level software support within the CCC team and to Customers, Service Engineers and Service Partners as required.
    • Training and Mentoring to Primary and Advanced Agents within the CCC including Technical Certification evaluations.
    • Liaising with Platform Engineers and Product Managers on a regular basis to ensure detailed knowledge of all imminent software related releases and known issues.
    • Installing, Updating and testing of new Products in the lab, completing validation testing and recreating customer issues in a controlled environment to identify faults

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