As the Order Management Coordination Manager you will be responsible for leadership and daily management of the Multinational Transactional Order Management Coordination team.
You will have to support the team to achieve operational targets, manage escalations`& resolve issues, to drive customer satisfaction from order to delivery and timely revenue recognition; drive continuous improvement through proactive communication with both internal & external customers.
You will also be responsible for improving OPCT (order processing cycle time) as well as working with other internal departments to improve on time delivery inclusive of management of OTD metrics like OTDS , OTDO, CMA & Credit Claim resolution along with customer satisfaction.
This is key strategic position to support IT transactional organization within the IT Business. You will need to deliver best in class Order Management Service by working closely and cross functionally with Sales teams within EMEA region, Sales management, Supply Chain, Finance, Logistics, Project Management, OM Operations Excellence teams etc in the execution of the day to day operations.
70% > Lead, manage & motivate OM Coordination team:
20% > Continuous improvement. Identify, contribute to, develop & implement operational plans and strategies to maximize the performance of the team from the customer perspective. Analyze deviations from targets and predictions and generate ad-hoc and standard reports.
10% > Coordinate transversal action plans with other functions involved (finance, supply chain, quality etc..) aimed at improving our performance & customer satisfaction
Your Secondary functions: