Salessense

Quality Assurance Co-ordinator

IE-Dublin
1 month ago
ID
2017-1461
# of Openings
1

Overview

To manage and co-ordinate all activities in order to optimise quality management and processes for all sites in support of internal and external customer needs. This is a management role with responsibility for contributing to the strategic objectives of the business, primarily in relation to Quality and Customer Service.

Qualifications

  • Experience in either Quality and/or Health & Safety Management systems, with at least 3 years’ experience in a business environment.
  • Certification or qualification in Quality Assurance would be advantageous.
  • Previous experience in a Service environment, particularly in a Logistics / Warehousing company is desirable.
  • Systems literate e.g. some business management systems experience.
  • A working knowledge of Supply Chain Management would be an advantage.
  • Excellent planning & analytical skills are required.
  • Demonstrated experience of problem solving and process improvements activities.
  • Microsoft applications specifically, Excel, PowerPoint & Word.
  • Good interpersonal and communication skills, with the ability to challenge others while maintaining great relationships.
  • Team player with ability to act on own initiative or under minimal supervision.

 

Responsibilities

 

  • Manage specified Quality, BRC and Health and Safety management systems and processes.
  • Work directly with customers to ensure compliance to legislation and standards set by the company.
  • Work directly with the various teams across the business in relation to Quality to ensure investigations/actions are implemented and accurately documented in a timely manner.
  • Plan warehouse activities in conjunction with the Warehouse Manager and producing a daily plan for the next day activities.
  • Manage and supervise Warehouse Administrators to ensure efficient co-ordination of activities between transport and operations and be the first point of contact for the business.
  • Handle all customer complaints relating to activity and co-ordinate the corrective action in conjunction with the warehouse manager; thus eliminating repeat offences.
  • In conjunction with the management team schedule and manage all daily/weekly and monthly quality systems meetings.
  • Identify and communicate the need for process improvement opportunities to management and the wider teams.
  • Support the assigned processes during internal and external audits.
  • Conduct internal audits to ensure compliance to regulatory and customer requirements.
  • Assess customer’s complaints and proactively manage in a timely manner.
  • Complies, contextualises, evaluates and presents systems data and metrics for metric review and management meetings.
  • Provide training in areas where qualified.
  • Proactively examine and review systems and processes to identify/assess areas for improvement and champion continuous improvement.
  • Provides cover for other roles in business if and when required.
  • Will be flexible when required by business needs and to grow the role.
  • Will travel to other sites/depots as required-4 IN TOTAL.

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