Salessense

Technical Support Engineer-HVAC OR Data Centre Technologies

IE-Galway
5 months ago(7/13/2017 8:12 AM)
ID
2017-1448
# of Openings
1

Overview

The primary responsibility of this role is to deliver high quality and professional Cooling Solution Support to  IT Division Customers and Solution Partners.

Qualifications

 

  • Diploma / Degree in Energy Engineering, Qualification as HVAC / Cooling Technician or similar
  • Qualification in the field of Thermodynamics/Heat Transfer/Cooling/Thermo fluids etc
  • Excellent Energy Engineering & Cooling knowledge, with the ability to understand and explain the principles of cooling technology

  • Knowledge of Data Centre air-conditioning and cooling technologies desirable

  • Excellent coaching and presentation skills with experience creating and delivering presentations

  • Good knowledge of Networking and Information Technology an advantage

  • Demonstrate flexibility and an ability to learn quickly. 

  • Excellent problem solving abilities and aptitude to understand and explain technical information. 

  • Proven ability to work towards individual and team targets. 

  • Excellent interpersonal and time management skills, highly motivated and intuitive 

  • Fluency in English with excellent verbal and written communication skills are essential 

Responsibilities

       Providing expert level Cooling Solution support to Customers, Service Engineers, Service Partners and other departments as required.

       Training and Mentoring to within the Customer Care Community on Cooling Technologies and Cooling Solutions we have as an install base.

       Liaising with Engineering, R&D, Product Management and Quality teams on a regular basis to identify field and market trends and to work with Product

      Management team on new cooling solution releases 

       Developing and maintaining support tools for the CCC Community

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